Website and Browser Support

The following information is provided to new customers to ensure all technical considerations are covered before running the AskYourTeam survey.

Website

Our websites are secured with SSL certificates to confirm their authenticity and ensure communication between our website and your browser is secure.  Occasionally, strict firewall policies can cause problems accessing external websites or degrade the functionality of the website. 

In this case, ask your IT administrator to:

• Add askyourteam.com and *app.askyourteam.com and ayt-customer-logos-production.s3.amazonaws.com URL’s to your trusted sites. The third URL is to allow us to display your logo in the surveys and other pages within our system.

• If you use a proxy filter to restrict access to certain sites and want to add our URL to that filter the URL for the survey will be: 

https://your-AYT-organisation-name.app.askyourteam.com. If you are unsure of this, please confirm with your AskYourTeam Customer Success specialist what this URL is.

Browser support

The minimum supported browser versions are:

• Chrome 56 and later
• Firefox 52 and later
• Safari 9 or later
• Microsoft Edge 15 and later
• Internet Explorer 11 and later

It is recommended that Javascript is enabled for the above supported browsers. The survey can be completed on supported browsers if Javascript is disabled, but the user experience will be poorer.

Please check and confirm your browser version and JavaScript settings for your user base is compatible with our software.  One way you can check your settings is via https://www.whatismybrowser.com/

It is recommended you run a test survey to check the survey will run smoothly.  If your organisation does not comply with the above minimum requirements, we recommend you upgrade your browsers and ensure JavaScript is installed. If not, the user experience on our system may be diminished. 

Note, we do support browsers with javascript disabled for the survey. However, the survey experience is not as good. To run the reports and administration pages, javascript must be enabled.

Our surveys are suitable for mobile, tablet and desktop devices.

Security policies and technical information

If you require additional technical information to ensure we meet specific security policies, please request this information from your Customer Success specialist.  We are happy to work with you to confirm your software vendor criteria are met.

If you or your administrators have any issues or queries, please direct them to support@askyourteam.com