Why does my survey say I'm using a different browser or device?

When you take an AskYourTeam survey, you must start and complete the survey using the same browser and device combination. For example, the device might be mobile and the browser might be Safari. This rule is in place to increase security and privacy of participants.

An error message will show if you use:

• two different devices during survey taking, or
• two different browsers on the same device during survey taking.

The error message you will see says:

Using the same browser on the same device?

You may also generate this error message using the same browser on the same device if:

• you're in private browsing mode, or
• all browser data has been cleared, or
• the browser has been reinstalled.

Haven't started the survey yet and seen this message?

If you've received an email or SMS from AskYourTeam inviting you to take a survey, this message contains a survey link unique to you. If someone starts a survey with their unique link and then shares that link with you, you will also see the same error message listed above.

How to fix the problem

To resolve the problem, please try the following:

• using the original browser and device
• checking you're not in private browsing mode

If you're still experiencing problems, our Customer Success Team can reset your survey link for you. Email support@askyourteam.com with your name and the name of the survey.