Why your survey might lock and how to fix it
AskYourTeam surveys are designed to protect your privacy. To keep your responses secure, especially if someone else gets access to your unique survey link, your survey locks to the browser and device you first use.
Your survey may lock if you:
- switch between two different devices (e.g. from phone to laptop), or
- switch between browsers on the same device (e.g. from Chrome to Firefox)
Other situations that may trigger a lock include:
- opening the survey in private or incognito mode
- clearing your browser history
- updating or reinstalling your browser
- someone else starting the survey using your unique link.
How to fix the problem
To unlock your link and continue with your survey, please try the following:
- Check if you’ve changed browsers or devices: You must start and complete your survey using the same browser and device. Avoid private or incognito mode.
- Check you’re using your own survey link: Your survey link is sent to you by AskYourTeam in an email or SMS text message and is unique to you. If someone else has sent you a link, they may have accidentally forwarded their own survey link.
- Ask us to reset your survey link: If none of these situations apply to you or you are unable to resolve the problem, please email our team at support@askyourteam.com and we’ll reset your survey link. Resetting your survey link will clear responses to any questions you’ve answered so far.