What is a passcode participant?
A passcode participant is a participant who uses a 12-digit token to access their survey. These participants usually don't have an email address or mobile number, so they need an alternative way to access the survey.
When you add passcode participants to your survey, a passcode download file will be generated. You can export this file and distribute the passcodes to each participant when the survey status reaches Pending or Active.
How is the passcode used to access the survey?
Passcode participants will follow a simple set of instructions to access the survey. These are provided in the passcode file you can download and share.
To access the survey using a passcode, participants will:
- Navigate to https://app.askyourteam.com/login
- Enter their 12-digit passcode
- Select Log in.
They will now be able to take the survey.
Do passcodes expire?
Yes, the participant's passcode will expire when the participant completes the survey or the survey closes. When the passcode expires, it is deleted from the AskYourTeam system. Passcodes can't be reused and participants are unable to re-access the survey once it's completed.