The Participation Report shows the participation rate for your survey.
Participation rates have a big impact on the success of your survey. For example, low participation rates could mean you miss out on important insights. So it's a good idea to keep an eye on the participation rate while your survey is active.
The report can be filtered by demographic, giving you the opportunity to:
see if there are groups of people who might need special focus
boost your participation rate before the survey closes.
The report is made up of three sections:
participation over time, and
The donut chart shows the participant rate for your survey. It is broken down into the following segments:
Completed: Participants that completed the survey.
In progress: Participants that started the survey but didn't complete it.
Not started: Participants who were invited but didn't start the survey.
You will also see the total number of participants listed. This is the number of people you've invited to your survey. We use this and the number of people who completed the survey to calculate the participation rate.
Completed: 150 participants
In progress: 10 participants
Not started: 40 participants
Total number of participants: 200
Participation rate: 75%
The numbers on your chart will update if you apply demographic filters.
Using a public link or kiosk link?
The participation rate is calculated differently when you use a public or kiosk link.
In this situation, the total number of participants is not how many people you invite to the survey but how many people you expect to take your survey. You enter this number in the survey settings when you create a survey. It is an estimate that you can change at any time.
That means the participation rate for public or kiosk links is calculated using the:
number of participants you expect to take your survey, and
number of participants who complete the survey.
Participation over time
The participation over time graph shows when participants completed the survey.
You can hover over each point in the graph to find out how many people completed the survey each day.
When you hover over a point in the graph, it will automatically update the donut chart to the left and show you the participation rate for that point in time.
The data in the graph will change if you apply demographic filters.
Explore participation rates for different groups of people with the demographic breakdown bar chart.
Start by selecting a demographic category, like 'Location'. This will automatically generate the demographic breakdown.
In this example, the result for each location will be shown with the survey's average overlaid on top.
The breakdown helps you compare:
a location's participation rate to the survey's average
participation rates across different locations.
You can also apply additional demographic filters to the bar chart.
For example, if you want to see which departments had low participation in Dunedin.
Select Apply filters at the top right of the page.
Select the demographic 'Location' and then 'Dunedin'.
Go to the Demographic Breakdown section in your participation report.
Select Department from the demographic category.
If there is a department with a low participation rate, this could be an opportunity to delve deeper into why it is low.
Using a public link or kiosk link?
The demographic breakdown is not available for surveys using a public or kiosk link. This is because the breakdown needs demographic information stored in your participant library.
When a public or kiosk link is used, the participant is anonymous. So we don't have access to their demographic information. Therefore the bar chart can't be generated.