How to add or remove questions from your survey

When creating your survey, you'll need to choose which questions to include. This happens at Step 3. If you're using a survey template, it will already come with a set of questions. But it's still a good idea to review them in case there are any that aren't relevant to your situation or there are topics missing that you need to gather feedback on.

If you do need to make changes, it's likely you'll need to add or remove a question. So let's go through how to do this!

Add a question to your survey

You can add questions to your survey by:

• selecting a question from your question library
• creating a custom question
• duplicating an existing question.

Add a question from your question library

To add a question from your question library:

1. Scroll to the bottom of the Question Group that you want to add a question to.

2. Select Add from library. This will pop-up a modal with a list of survey templates in your subscription.

   
   

   

   
   

3. Select the survey template to view it's questions.

   
   

   

4. Select the questions you want to add to your current survey.

5. Any questions you select will be listed in the panel on the right. Review these before confirming which ones to add. You can remove any from the panel while selecting the 'X' while hovering over the question.

   
   

   

6. If you're happy with your list of questions to add, select Add to survey.

Create a custom question

If you need to ask a question that isn't in your question library, you can add a custom question.

To add a custom question:

1. Scroll to the bottom of the Questions page or to a Question Group you have added.

2. Select Create new question.

   

3. An empty question card will appear. Enter the question you want to ask and an (optional) explanation.

   

4. Select a Question type for the question. For example, Agree-Disagree or Yes-No. Learn more about question types.
5. Select a Category for the question. This will be used to group questions in your survey reports. If you can't find a suitable category, you can add your own.
6. If you want participants to be able to leave a comment on the question, check Allow Comments.

Duplicate a question

If you want to create a variation of a question that's already in your survey, you can use duplicate to save time.

1. Find the question in your survey that you want to duplicate.

   

2. Select the duplicate icon to the right. This will insert the question after the original.
3. Make the changes to your new question and Save.

Remove a question from your survey

To remove a question from your survey, you can either deselect it or delete it.

Deselect question

You can deselect the question by clicking the circle to the left of the question. This will move it to the bottom of the page under the question group Deselected Questions. These questions won't show in your survey, but they remain as options to include if you're still deciding.

Delete question

If you want to tidy up your view on Step 3 and you're certain you don't want that question in your survey, you can delete it.

Here's how to do it:

1. Deselect it first by clicking the circle to the left of the question.
2. Scroll down to the heading Deselected Questions.
3. Find the question you want to delete. Select the question title.
4. Select Delete and confirm the action.

How do I create my own question group?

1. Select Create New Group. This button is displayed at the start and at the end of the page.
2. Enter a name for the group.
3. Add an explanation if required.
4. If you would like the order of the questions within this group to be randomised, check the box: Randomised Questions.
5. Select Save.

Find out how to reorder groups.

Can I add or remove a question from an active or closed survey?

No, you can’t add or remove questions once a survey is active or closed. This helps protect the integrity of your results. For example, if you added a new question after 80% of people had already responded, you'd miss out on valuable insights from most participants, leading to incomplete data and less effective action planning.