To help ensure delivery of legitimate emails through your organisation's spam filters, you can add trusted senders to a Whitelist (also called the Approved or Safe Sender list). Correctly configuring your whitelist will ensure that emails sent from AskYourTeam aren't accidentally filtered out or put in a spam folder.
Whitelisting is something that will need to be done by the email or IT system administrators at your organisation. If your company does not perform IP address whitelisting, and instead uses other means of email authentication such as DKIM or SPF then no further action is required.
In general, we don’t encounter issues sending our survey invitation and reminder emails, particularly for smaller organisations. However, we do advise larger organisations and those that run their own mail servers to whitelist us.
AskYourTeam's details to be sent to your system administrators to be added as trusted senders are:
- Emails from AskYourTeam will come from firstname.lastname@example.org
- This includes survey invitations, reminders and invitations to view reports
- The From Address will include your account name i.e. Example Ltd via AskYourTeam
- Emails will also be sent from our email sending domain - ayt-email.askyourteam.com and IP address'
- 188.8.131.52 with a net mask of 255.255.255.255 which has a CIDR of 184.108.40.206/32
- 220.127.116.11 with a net mask of 255.255.255.255 which has a CIDR of 18.104.22.168/32
- Inbound email concurrency threshold - this threshold is usually adjustable in your SMTP server or email provider settings. This should be checked to allow the expected number of emails for the number of participants in your survey. Emails are sent in batches, however some systems have a threshold on the number of emails allowed through at once. If possible, this threshold should be increased for our IP address prior to publishing the survey.
Once the whitelisting is configured we would like to verify that your firewall (network security system) and email software will allow our emails to get to your participants. To do this we will send a test invitation email to you. Please work with us to plan and execute this step.
Further information on this topic can be found here: https://en.wikipedia.org/wiki/Whitelist
Security policies and technical information
If you require additional technical information to ensure we meet specific security policies, please request this information from your Client Services Specialist. We are happy to work with you to confirm your software vendor criteria are met.
If you or your administrators have any issues or queries, please direct them to email@example.com