To help ensure delivery of legitimate emails through your organisation's spam filters, you can add known senders to a Whitelist also called the Approved or Safe Sender list. Correctly configuring your whitelist will ensure that emails sent from AskYourTeam aren't accidentally filtered out or put in a spam folder.
Whitelisting is something that will need to be done by the email or IT system administrators at your organisation.
In general, we don’t have any issues sending our survey invitation and reminder emails, particularly for smaller organisations. However, we do advise larger organisations and those that run their own mail servers to whitelist us.
Details of AskYourTeam to pass on to your administrators are:
- Emails from AskYourTeam will come from email@example.com
- Emails will also be sent from our email sending domain - ayt-email.askyourteam.com and IP address 220.127.116.11
Add these details to your list of trusted senders.
Once the whitelisting is configured we would like to verify that your firewall (network security system) and email software will allow our emails to get to your participants. To do this we will send a sample of test invitation emails to you. Please work with us to plan and execute this step.
Further information on this topic can be found here: https://en.wikipedia.org/wiki/Whitelist
Security policies and technical information
If you require additional technical information to ensure we meet specific security policies, please request this information from your Customer Success specialist. We are happy to work with you to confirm your software vendor criteria are met.
If you or your administrators have any issues or queries, please direct them to firstname.lastname@example.org