Text Analysis Report

This is the first tab in the Text Analysis report. It allows you to explore comments at a survey level or by question.

Explore the report at survey level

This is the default view of the report. It looks at all comments in your survey.

It contains a:

• topic sentiment bubble chart, and

• list of all questions in your survey with a comment field.

Each question is in a card that shows the following:

• question

• question type (e.g. free text, agree-disagree scale)

• number of comments received

• overall sentiment breakdown of the comments received

• action icon (this allows you to create and assign actions).

Explore the report by question

When you select a question, the report shows you comments for that question only.

It contains a:

• topic sentiment bubble chart, and

• list of all comments received for that specific question.

Each comment is in a card that shows the following:

• comment

• sentiment assigned to that comment

• topics assigned to that comment

• response (e.g. the participant may have chosen the response 'Strongly Agree' and provided a comment explaining why).

The Sensitive comments tab takes you to a folder. This folder is used to highlight comments on sensitive topics like bullying, sexual harassment and mental health risks.

If you have AI enabled, sensitive comments are automatically detected and filed in the folder. However, if you think a comment has been incorrectly marked as sensitive or should have been marked as sensitive, you can add and remove comments from this folder.

To add a comment to the Sensitive comments folder:

1. Find and select the comment.

2. Select 'Add sensitive label'.

To remove a comment from the Sensitive comments folder:

1. Find and select the comment.

2. Select 'Remove sensitive label'.

The Starred comments tab also takes you to a folder. You can use it to store comments you'd like to refer back to. For example, if you want to collect comments for a report or presentation.

To add a comment to your Starred folder:

1. Go to All questions and find the comment

2. Select Add to starred.

When you return to the Starred comments tab, you will see your comment listed there.

To remove a comment from your Starred folder:

1. Go to the comment

2. Select Remove from starred.

When you return to the Starred comments tab, the comment will no longer appear. If you're already in the Starred comments, you will need to refresh the page for it to disappear.

If you think the topic or sentiment assigned to a comment is incorrect, you can change it.

To change the sentiment:

1. Select the Sentiment dropdown

2. Choose the option you think best describes the comment

To add a topic:

1. Select the Add topic dropdown

2. Choose the topic(s) you think best describes the comment.

3. This will create a grey pill on the card with the name of the topic inside.

To remove a topic:

1. Look for the topic in the grey pills below the comment.

2. Select the 'X' on the topic you want to remove.

The topic sentiment bubble chart is at the top of your report. This chart shows popular topics found in comments (these are topics that show up in at least 10% of the comments). If want to see the full list of topics on the chart, turn on the Show all topics toggle.

Each bubble represents a topic. Where the bubble sits and what colour it is, reflects the general sentiment of those comments.

There are four colours:

• Green: Positive

• Yellow: Mixed

• Grey: Neutral

• Red: Negative

Topic sentiment bubble charts are generated for the overall survey and individual questions. You can hover a bubble in the chart to see the sentiment breakdown (what % of comments on that topic were positive, mixed, neutral or negative).

When the chart is generated for a specific question, you can also select a bubble to filter comments by that topic.

Search comments or questions

You can use the search box to look for questions or comments.

You will need to enter:

• the exact question or comment or

• a single keyword.

Filter comments

You can filter comments by:

• sentiment

• topic

• response.

Response is the response value for the question e.g. for a Yes/No question the response values are Yes or No).

You can select more than one option within a filter.

Comments will not be displayed if the number of participants is below the minimum threshold (usually set at 5).

You can translate comments into English. For example, if a comment is written in Spanish, you can translate it to English.

To translate a comment:

1. Find the comment.

2. Select Translate this comment.

Comments are translated using Google Translate. Google Translate supports around 133 languages.

We are currently working on extending this feature so you can translate comments into languages other than English. For example, Spanish to Vietnamese.