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Step 6: Communications

AskYourTeam Help CentreCreating & managing surveysCreating Surveys

Step 6: Communications

This is the sixth step in the survey create process. It contains a series of communications that can be used to support survey-taking.

These communications can help participants understand why they are receiving the survey and why their feedback is important. This can impact participation rates, so we recommend taking the time to personalise them.

Types of communications

There are six types of communication:

  • Welcome message

  • Thank you message

  • Email invitation

  • SMS invitation

  • Passcode invitation

  • Reminder message (if you turn on this option)

Learn more about each communication type.

All messages are editable except the SMS invitation. Editable messages all have basic formatting options like bold, italics, underline, bullet points etc...

Communication settings

In this step, you can also:

  • turn on reminders

  • enter your survey administrator's email (to include on invitations and reminders in case participants have questions), and

  • change the name that appears in the 'From' field for emails.